The difference between customer service and customer experience is vital to the success of your business and the want for your customers to become “addicted” to you. This video gives a 30K foot view of the nature of the economy and how that drives the new needs and expectations from your customer base.
 As you go through each video in this series, make sure you take notes in the provided space in your PDFs and also create a few “CustomerSHIFTs” that you can implement to change your team, your culture and your exceptional customer experience.