“GOOD LEADERS LEAD. GREAT LEADERS BUILD NEW LEADERS!” Take time to watch each video in the Leadership Academy “modules” and utilize the downloadable Leadership Academy Workbook to take notes, make “LeaderShift” commitments, and even keep your own “LeaderShift Journal”. Those tools are great to not only review your leadership development but also use to …
Introduction: 1.00 – Leadership Academy Introduction Read More »
In this final video session, we tie it all together with outcomes and results of communication, engagement, cooperation and finally—competition. You will learn the importance of healthy competition and the value of integrity when it comes to executing “The Great Game of Business”. Once completed you will have the momentum and direction you need to …
In this video session of “The Great Game of Business”, you will learn the invaluable concept called “The Huddle” and a long list of suggestions you could consider as you set up your approach to driving the system of success in your organization. More examples of organizations that have chosen to incorporate this concept into …
In this video session, you will learn the definition of what a mini-game is and how it relates to your opportunity to drive accountability and fun into your team environment. There are also a few examples of companies that have executed the strategy with great success. The video also establishes expectations and outcomes for your …
“The Great Game of Business” is a wonderful “system” to drive your culture towards engagement, measurement, teamwork and fun. Enjoy this video session that gives you the 30K foot view of how the program can work for your team, your company and your leadership toolbox. Concepts to remember—“If no one owns it, no one does …
Prospecting: There is a difference between an account manager and a sales person. One services their accounts and one drive new accounts to the company…we need to be both, and John will show you how! PDF Workbook Transformational Sales – Prospecting Click image to download PDF Prospecting 101: Click image to download PDF Sales Prospecting …
Presentation: Understanding the different types of people that are in the sales process, the four reasons people buy, the top qualities clients are looking for in an organization and the ABC’s of sales (always be closing), this in-depth session will bring you to a higher level of learning and earning starting your very next sales …
Pre-Sales: The “Attitude” for success begins before the sales call. Research, Repetition and Reputation will give you the jump you need to always stay ahead of the competition. PDF Workbook Transformational Sales – Pre-Sales Click image to download PDF
Persistence: “Getting to Yes” doesn’t often happen on the first attempt. In fact, it usually takes eight attempts to land a client, and most give up on attempt number three. Need give up and always have options are the keys to a successful sales career. John will provide you what it takes to last in …
“Seven Habits of Highly Effective Sales People”: John puts the finishing touches on the depth of tools and talent need to be a successful sales person. Hint: Integrity is everything! PDF Workbook Seven Habits of Highly Effective Sales People Click image to download PDF
Creating a Line of One Culture is the ability to have a strategic and corporate alignment and focus centered on delivering one thing and one thing only–An Exceptional Customer Experience. This video will show you how and why that matters more than ever in today’s economy and business landscape. PDF: Line of One Culture Click …
The world-class companies that continue to push the needle of excellence are not only great because of how they treat and value the customer, but how they deal with the customer when things are not going right. Invaluable insight to be found in this videos series to make “Lemonade out of Lemons”. PDF: Be Glad …
In this instructive video, we will take a deep dive into the necessary strategies to not only KEEP your customers happy, but to KEEP them for a lifetime of loyalty. PDF: Customer Retention Click image to download PDF PDF: Invest Your Time Wisely Click image to download PDF PDF: Excellent Customer Service is a Balancing …
Customer’s expectations can be complicated and extremely particular for each and every one. This video defines the four key expectations every customer wants and demands and the steps you will need to take to exceed them. PDF: Where Have All the Customers Gone? Click image to download PDF PDF: Four Key Expectations Click image to …
“Driving The Customer Experience” requires all hands on deck! In this video, we explore a real-life example of a service failure by a world-renowned brand. It only takes one person to make a positive experience into a negative experience—Don’t be a “Gwen”! PDF: Customer Experience Click image to download PDF
Many organizations believe that pricing is the key to winning and keeping your customers. This video will debunk that myth and drive home the real reasons people buy. “I could always buy a cheaper pizza, but then I would have to eat it!” PDF: Four Reasons People Buy Click image to download PDF
The most important aspect of “Driving The Customer Experience” is the impactful role each individual plays within the organization to be an invaluable partner in success. And that starts with your “Attitude”. It only takes one person to mess it up for everyone else, and it all starts with you! PDF: Click image to download …
The difference between customer service and customer experience is vital to the success of your business and the want for your customers to become “addicted” to you. This video gives a 30K foot view of the nature of the economy and how that drives the new needs and expectations from your customer base. As you …
